Frequently Asked Questions
Everything you need to know about shopping with Oakley Home & Gifts
What are your shipping rates and delivery times?
We offer standard shipping across the UK and international delivery options. Standard orders typically arrive within 3-5 business days. Express shipping is available at checkout for those needing their home decor sooner.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your shipment's progress.
What is your return policy for home accessories?
We offer a 30-day return policy on most items. Products must be returned in their original packaging and in unused condition. Please note that personalized or bespoke items are non-refundable unless they arrive damaged.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support digital wallets like PayPal, Apple Pay, and Google Pay.
What should I do if my item arrives damaged?
We take great care in packaging our gifts, but accidents can happen during transit. If your item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage and your order number.
Do you offer gift wrapping services?
Yes! We specialize in gifting. You can select our premium gift-wrapping option at checkout, which includes a hand-written note and high-quality decorative paper to make your gift extra special.